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Yes, our products are formulated with natural ingredients, and the identical formulations produced by our lab are Ecocert-certified as organic. However, due to certification requirements, we cannot currently label our products as organic under Ecocert regulations.

The exact percentage of natural and organic compounds is listed on each product label, and organic ingredients are identified with an asterisk (*).

No, our products are cruelty-free and never tested on animals, in compliance with EU cosmetic regulations.

Our products are developed and manufactured in an EU-certified laboratory in Bulgaria, ensuring high safety and quality standards.

Our formulations are designed to be gentle, but everyone’s skin is unique. We recommend patch testing before use, especially for sensitive skin. If irritation occurs, discontinue use and consult a dermatologist.

No, we never use synthetic preservatives, such as parabens. Our products are preserved using safe, natural methods to ensure quality and longevity.

No, we do not use nanoparticles, GMOs, petroleum-based ingredients, or harmful chemicals. We also never use synthetic fragrances—any aroma in our products comes solely from the natural essential oils and herbs they contain.

Many of our products contain natural plant extracts, but we advise consulting your healthcare provider before using any new skincare product during pregnancy or breastfeeding.

Yes, all of our skincare products are intended for external use only.

Each product has a recommended period-after-opening (PAO) symbol on the packaging. This typically ranges from 6 to 12 months, depending on the formulation.

We ship worldwide with DHL Express. Please note that individual countries have varying customs rules and regulations and may impose taxes and duties. Some countries may also require specific documentation to release items from customs.

For example, India has strict KYC documentation requirements, and the address on the order must match the client’s personal ID. Customers are responsible for knowing what documents may be required by their local customs offices and for paying any applicable taxes and duties.

We do not offer refunds for orders held at customs due to unpaid duties or missing documents, as these packages are destroyed and not returned to us.

• 1 to 2 business days delivery within the EU, depending on when the order was placed.
• 2 to 5 business days to most international locations.
• Remote areas may experience slightly longer delivery times.

We only use DHL Express because we want to offer the fastest and safest shipping method, preserving the quality of our products and ensuring customer satisfaction.

For hygiene reasons, we cannot accept returns on opened products. However, if you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Once your order ships, you will receive a tracking number via email.

We accept major credit cards and PayPal.

Yes! Contact us at support@maitreyacosmetics.com or via our contact form:
https://maitreyacosmetics.com/pages/contact

Yes! You can join our affiliate program here:
https://goaffpro.maitreyacosmetics.com/

We currently sell online but plan to expand to physical locations in major cities in the future.

Yes, our products meet EU cosmetic safety regulations, and we follow all required legal guidelines.

At the moment, our products are available exclusively through our website. Stay tuned for updates on retail availability.

You can reach us via email at support@maitreyacosmetics.com or through our website’s contact form. We aim to respond within 24–48 hours.