Termini e condizioni del servizio

GENERAL TERMS OF USE OF THE SITE maitreyacosmetics.com

I. SUBJECT OF THE GENERAL CONDITIONS

Please read these Terms and Conditions carefully before using the maitreyacosmetics.com site. By using the online store on the website, maitreyacosmetics.com, you declare that you accept and agree to these Terms and conditions.

These Terms and Conditions constitute an agreement between you (as users and/or visitors) and "Celestial Essence" Ltd., and are intended to govern the terms under which "Celestial Essence" Ltd. offers the products and services provided on or through maitreyacosmetics.com

The Services are offered only if these General Terms and Conditions are accepted. If you do not agree to these terms - please do not use maitreyacosmetics.com

Users under the age of 18 must provide express consent from a parent/guardian to use the Services.

By using the website, each User declares that he has the right, authority and capacity to enter into and be bound by these terms.

By accepting these General Terms and Conditions, the User expressly consents to his personal data being processed in compliance with the requirements of the Personal Data Protection Act, both in relation to these General Terms and Conditions and the use of the website, as well as in connection with the activity of the Supplier of the services and states that he is 18 years of age.

The user has the right to object to the processing of his personal data for marketing purposes by sending a written message to the owner at the indicated address or e-mail for contacts.

By providing information (contact and order information of the service recipient) on the website, the service recipient agrees that the service Supplier may contact the recipient in connection with the information he has submitted.

These General Terms and Conditions are in force from 01.05.2024.

II. SUPPLIER DATA

1. Name of the Supplier: "Celestial Essence" Ltd.;

2. Headquarters and address of management: Bulgaria, Sofia, zip code 1407,

residential complex Krastova vada, 16 Haga St., entrance A, fl. 1, apartment 2;

3. Official email for communication with customers: support@maitreyacosmetics.com

contact phone number; +359 87 668 2447

4. Data for correspondence and product returns: Bulgaria, Sofia, 4 Filip Kutev St., 3rd floor, office 5;

5. Entry in public registers: Commercial Register at the Registration Agency of the Ministry of Justice of the Republic of Bulgaria UIC: 203236424;

6. Supervisory authorities:

(1) Commission for the Protection of Personal Data

Address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov" No. 2,

phone: (02) 940 20 46

fax: (02) 940 36 40

Email: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

(2) Consumer Protection Commission

Address: 1000 Sofia, "Slaveikov" square #4A, floors 3, 4 and 6,

tel.: 02 / 980 25 24

fax: 02 / 988 42 18

hotline: 0700 111 22

Website: www.kzp.bg

III. DEFINITIONS

For the purposes of these General Terms and Conditions, the listed terms are used with the following meaning:

• "WE", "OWNER, "SUPPLIER" is "Celestial Essence" Ltd.;

• "USER" is any natural person who uses any of the services of the maitreyacosmetics.com site, only for personal use with a non-commercial purpose, provided that he respects and complies with all copyrights and relevant notices;

• "CLIENT" is any person who has entered into a contractual relationship with the Owner, in connection with the use of the services provided on or by maitreyacosmetics.com;

• "SERVICE/s" of the site includes access to the products, services and information resources/data of the site provided through a web browser;

• "PRODUCT/s", "GOODS" are the everyday organic cosmetics offered for sale - shower gels, face cream, serums, body butters, deodorant, face wash, baby and children's collection, etc.;

• "PARTNER" is any person with whom the Supplier is in a contractual relationship, who has the right to provide additional information about its services to Users of the site;

• "MALICIOUS ATTACKS OF THIRD PARTIES" – actions or inactions of third parties that are contrary to the rules of Internet ethics, including but not limited to DoS (Denial of Service - server overload), server intrusion, deface, data theft etc.

• "PROCESSING OF PERSONAL DATA" - an operation or operations carried out by automatic or non-automatic means such as: collecting, recording, organizing, storing, blocking, deleting or destroying data about users of services from the site.

• "DEVICE" means any device that accesses the Service, such as a computer, mobile phone or digital tablet.

• "ORDER" is any information entered into the SUPPLIER's database for the purchase of products from the catalog on the Supplier's website.

• "AFFILIATE PROGRAM" The Supplier offers an Affiliate program. It represents a form of cooperation between the site-owner of the goods/services sold and the partner site (called affiliate). The owning site provides code with the links, banners or forms that are placed on the pages of the partner site. The owner site then begins to pay the partner site a certain percentage of commission for each sale of a product or service, provided that the customer entered the store by clicking on the links or banners on the partner site. Upon inclusion in the Affiliate Program, the Supplier grants the Partner a non-exclusive and non-transferable right to refer Clients attracted by it to the Supplier's products and services, in accordance with and in compliance with this contract and applicable legislation. For more information on how to join our Affiliate program, please contact us.

• "UNREGISTERED USER" is any user who does not meet the criteria for a registered user.

• "REGISTERED USER" is any user who has created their own user profile and registered to use the services available through the website.

• "USER PROFILE" is a separate part of the website, containing information about the registered user, required by the owner during registration and stored by the owner, and access to the user profile by the registered user is carried out by entering a username and password. The user profile enables the registered user to use certain services to which access is limited.

• "BLOG" - a Blog is available on the page, in which articles on current issues, etc. are periodically posted.

• "INFORMATION BULLETIN" - Every User, with his explicit consent, will receive information about promotional campaigns, new services, etc. When registering a user account, the User has the option to choose whether or not to receive a newsletter.

IV. PROCESSING OF PERSONAL DATA

"Celestial Essence" Ltd. collects and processes personal data of website users in strict compliance with the provisions of Regulation 2016/679 of the European Parliament and of the World of April 27, 2016. "Celestial Essence" Ltd. makes all necessary efforts to protect personal data of the users of the site against illegal processing. Technical and organizational measures have been taken to protect personal data that provide a level of protection commensurate with the risks associated with the processing and the nature of the data to be protected.

For more information, please read our Privacy Policy.

V. REGISTRATION TO USE THE WEBSITE

On maitreyacosmetics.com you can shop as a registered user or as a guest.

1. Registration gives you the following benefits:

- Checking the order number;

- Checking the status of the order;

- Saving the User's data for future orders.

In order to register as a User on the site for concluding contracts for the purchase and sale of products and services, you should enter your email and a password of your choice. After entering it in the registration form, you will receive an automatic email from the Supplier that you already have an account. Your username is your email address itself.

We will process your information in accordance with our Privacy Policy.

By filling in his data and pressing the "Yes, I accept" or "Registration" buttons, the User declares that he is familiar with these General Terms and Conditions, agrees with their content, and undertakes to abide by them unconditionally.

2. You can also place an order as a guest using the relevant functionality in the e-store interface.

VI. CHARACTERISTICS OF THE PLATFORM AND TECHNICAL STEPS FOR CONCLUSION OF A DISTANCE PURCHASE-SALE AGREEMENT

Users of maitreyacosmetics.com have the opportunity to enter into a contract for the purchase and sale of the products offered on the platform, including the following:

1. To register and create a profile to view the Supplier's electronic store;

2. To review the products and information resources of the site, their characteristics, prices, etc.;

3. To receive information about new products and services;

Before pressing the virtual order button, it is necessary for the User to check with a tick in the corresponding box that he is familiar with the General Terms and Conditions and the Privacy Policy and accepts them. With these actions, an explicit electronic statement is made within the meaning of the Electronic Document and Electronic Signature Act, which declares that the User is familiar with these General Terms and Conditions, accepts them, agrees with them and undertakes to comply with them.

By virtue of the contract concluded with the User for the purchase and sale of goods, the Supplier undertakes to organize the delivery and transfer of ownership to the User of the goods specified by him through the interface in the platform.

Users pay the Supplier a fee for the delivered goods according to the conditions set out in the platform and these General Terms and Conditions. In the event of a technical error in the price, the Supplier immediately informs the User of the correct price of the product and has the right to refuse an order placed due to the incorrect writing of its real price.

The distance sales contract between the owner and the user is considered concluded at the moment when the user receives the tracking number of the courier company from the Supplier. This tracking number is sent to the User's email by Supplier.

The User declares that he is informed and agrees that the order requested by him (on-line or by telephone) may undergo changes, which the Supplier undertakes to inform the User on the e-mail provided by the latter and/or on the provided telephone number for contacts and /or in another appropriate way until the moment of receiving confirmation of the final dispatch of the confirmed order (on-line or by phone) to the user's address.

The owner has the right not to deliver part or all of the goods or not to fulfill part or all of the services of the order (on-line or by telephone) at its discretion including, but not limited to, the exhaustion of their stock availability or a change in price. In all cases, the Supplier shall notify the User of this by telephone and/or e-mail. In this case, the sole responsibility of the owner is to return any previously received price of the goods or services (if not performed).

Against the goods and/or services provided by the Supplier, the User shall pay the price of the order, according to the chosen payment method, mentioned on the site, according to the terms and conditions of these General Terms and Conditions and any possible amendments to the latter, which are published on the website. The user expressly declares that he is aware of the fact that every order (on-line or by phone) in the electronic store of the website is associated with an obligation to pay on his part.

In the event of a dispute as to which person has expressed the will to be bound by the text of the General Terms and Conditions, the person who paid the price for the relevant product and/or service is considered a party to it.

Ownership of the goods is transferred when they are handed over to the consumer, after payment has been made by him. The delivery of the goods will be authenticated by the user's signature on the transport document provided by the courier/carrier.

These General Terms and Conditions do not apply to goods and/or services for which there are separate rules.

VII. RIGHTS AND OBLIGATIONS OF THE PARTIES

• Users are not allowed to generate excessive traffic on the website.

• Users are not allowed to disable or disrupt the functionalities of the website and carry out malicious attacks.

• The type and specifics of the possibilities for using the website can be changed unilaterally, at the discretion of the Supplier.

• All users are granted the right to use the services of the site, solely for personal/non-commercial purposes subject to compliance with the applicable legislation and the requirements specified in these General Terms and Conditions.

• The content of the Internet site is determined by the Supplier, who also has the right to change the content of his site at any time, including the content of these General Terms and Conditions, adding and/or removing sections and/or materials at his discretion.

• Access to the site may be temporarily suspended or restricted in order to maintain the site or introduce new services. Due to the nature of the Internet, continuous access cannot be guaranteed.

• The maitreyacosmetics.com site may provide the collected statistical information about site visits to advertisers/advertising agencies that keep statistics on clicks and other user actions on their advertising banners and links, to prepare internal statistics, as well as for the purposes of direct marketing.

• The maitreyacosmetics.com site can install cookies on a user's computer - small text files that are saved from the website through the Internet server on the user's hard drive and enable the recovery of information about the user, such as identify him and track his actions. "Cookies" are used for the purpose of optimization and ensuring full and high-quality use of the site's functionalities.

• The sending of information about changes in the General Terms of Use of the site is not considered direct marketing.

• The user undertakes:

• to indicate an accurate and valid electronic and address for correspondence;

• to pay the price of the product requested by him;

• take all care and take the necessary measures that are reasonably required to protect your password;

• not to submit fictitious or invalid applications or other false information. The user bears full responsibility for the protection of his password, as well as for all actions performed by him or a third party by using it.

• to comply with legislation, these General Terms and Conditions, Internet ethics, rules of morality and good manners;

• not to interfere with the correct operation of the system, including, but not limited to, not to thwart the identification procedure of another user, not to access outside of the one granted to him, not to prevent other users from using the store;

• not extract by technical means or in a technical way information resources or parts of information resources belonging to the databases located in the store.

• The owner has the right to disable or delete the user’s name and password for access to the user’s profile of the registered user and in the event that the registered user violates the owner's intellectual property right on the intellectual property objects contained on the website.

• The owner may place electronic references to other Internet pages and resources and advertising banners on the website for the sale of goods and provision of services by third parties, including under the conditions of Contextual Advertising. By accepting the present General Terms and Conditions, the user agrees to the placement of electronic links and advertising banners under the conditions of Contextual Advertising.

VIII. PRESENTATION OF PRODUCTS

On the maitreyacosmetics.com page, cosmetic products and more are presented for sale. Each product presented on the site is accompanied by a price and basic characteristics.

The Supplier has the right to make changes to the published products, services and prices at any time and without warning.

It is possible that some of the information published on the site refers to products that are not offered and are not available at the moment.

The Supplier is not responsible for technical errors made in the presentation of the products.

IX. AVAILABILITY

The Supplier reserves the right to refuse the execution of the order, in the event that any product is not available, without owing any penalties to the User.

The owner reserves the right to unilateral changes in the goods and/or services, their parameters and characteristics, as well as unilateral changes in the General Terms and Conditions, for which he undertakes to inform the user in accordance with these General Terms and Conditions. The owner has the right to unilaterally change all terms of delivery of goods and any other information published on the website without prior notice to the user.

X. PRICES

All final prices indicated on the website are in euros. The Supplier has the right to change the prices of the products and services it offers at its discretion, at any time and without being obliged to notify users in advance. The user is obliged to pay the price that was indicated on the website at the time of placing the order. In case of technical errors in the publication of product prices on the site, the Supplier has the right to refuse the execution of the order and does not owe compensation in any way to the User.

The Supplier shall not be liable to the User or any third party due to withdrawal of any product or service from the e-store or refusal to process any order.

When prices are reduced, the reduced prices are announced, with the new price placed next to the old one, which has been crossed out.

Promo codes for discounts when purchasing products do not apply to products already discounted.

XI. PAYMENT METHODS

The user can make the payment of the price of the goods and/or service in one of the following ways or in a different way indicated on the website:

(i) by paying through a virtual POS terminal with a debit/credit card – the user deposits an amount equal to the value of the ordered goods according to the confirmed order through a virtual POS terminal.

(ii) Through Google pay

(iii) Through PayPal

In the case of payment through a virtual POS terminal, the owner bears no responsibility whatsoever for any costs in connection with fees, commissions or other additional payments made by the user on the occasion of the transaction itself, as well as in cases of exchange of currency applied by the bank that issued the customer's card. The costs associated with such payments are solely for the account of the user.

The price of the service can be paid by the user or by a third party.

Upon finalization of the order and its confirmation by the user, the latter undertakes to pay the price of the order and again declares that he is aware of the fact that the order is associated with an obligation to pay on his part, as well as with these General Terms and Conditions. After finalization and confirmation of the order by the user, the system of the electronic store automatically sends an informational e-mail, which confirms the receipt of the order in the owner's system.

If within 2 (two) working days of receiving an order, its price is not received on the owner's bank account (when payment by debit/credit card is selected), the order is considered automatically canceled and the owner does not owe performance under it, without being responsible for it.

The owner may request additional confirmation, including by phone or e-mail, of the completed order. In the event that the user refuses to provide the information/confirmation requested by the owner, the refusal to provide it automatically results in the cancellation of the order with or without further notification to the user.

XII. WAIVER OF DISTANCE SELLING AGREEMENT

The user has the right to refuse one or more of the ordered products within 14 days of receiving the order, in the event that the given product is in the form in which it was delivered, in its original packaging, without signs of use or violation of the commercial type of product, as it concerns the delivery of sealed goods which, if unsealed after delivery, cannot be returned for reasons of hygiene or health protection.

When exercising the right of refusal, the costs of returning the delivered goods are at the user's expense.

In case of cancellation of the contract, the transport costs for returning the goods are at the expense of the user.

The supplier makes refunds within 14 days of receiving back the product in the manner in which the payment was made.

The Supplier has the right to postpone the refund until the product is received back.

The user should send the product to the Supplier no later than 14 days from the day he received it.

The product must be returned in its original packaging in its entirety, fully equipped and undamaged.

You can read more about the conditions for canceling the contract in the Product return and complaints section.

XIII. COMPLAINTS

Customers have the right to make a complaint about the goods in the following cases:

- in case of identified deficiencies;

- product defects;

- discrepancy with the ordered model or size.

Complaints are accepted during all working hours on the website of the seller on which the goods were ordered.

The Supplier does not assume responsibility and is not considered a basis for a complaint small deviations in the color, style and size of a product. Due to differences in monitors and their settings, the actual colors and textures of the product surfaces may differ slightly from those in the photos.

You can find more about the product complaint conditions in the Product return conditions section.

XIV. LINKS TO THIRD PARTY SITES

The maitreyacosmetics.com site may contain special links (links, hyperlinks) to other web sites maintained by third parties. The site is not responsible for the legality, completeness, truthfulness and up-to-dateness of the content of information resources of third parties to which electronic links point from this site, nor for the legality of the activities of these third parties.

XV. COPYRIGHT

All texts, photos, audio/video materials, logos, graphic images, inscriptions and other resources uploaded to the site are subject to copyright under Bulgarian and global legislation - the Copyright and Related Rights Act and the Code of International Private Law , as well as EU Copyright Regulations. Their copying, sharing, reproduction, distribution, broadcasting, transmission, modification or use in any other way leads to a violation of copyright and is subject to legal prosecution and the offenders are criminally liable according to the Criminal Code of the Republic of Bulgaria.

The materials on this Site may not be modified in any way, nor may they be copied, publicly distributed or given away for any public or commercial purpose. Notwithstanding the above, the user has no right to remove the trademark and other intellectual property rights from the materials available to him, regardless of whether the holder of the relevant rights is the owner or a third party.

When purchasing a product that is the subject of copyright and/or patent rights, maitreyacosmetics.com does not grant any additional rights for use and distribution.

XVI. LIMITATION OF SUPPLIER'S LIABILITY

• The Supplier is not responsible for the subjective perceptions and interpretation of the accuracy, completeness and usefulness of the site's information resources.

• The Supplier is not responsible for the information (including its completeness and reliability) contained in sites to which this site contains links. The Supplier does not give any guarantee for the correctness or reliability of the content of the site. Under no circumstances will the Supplier be liable for any loss or damage caused by your reliance on any content on the Website.

• The Supplier has the right to compensation for all damages, expenses and claims of third parties that are a consequence of a violation of these general conditions and/or unregulated use of the site's services.

• The Supplier is not responsible for any damage caused to the User, in connection with any impossibility or lack of access to this site due to technical reasons, etc.

• The Supplier is not responsible for the reliability and truthfulness of the links published on this site.

• The Supplier is not responsible in case of force majeure, random events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.

• The Supplier is not responsible for damages caused by the User to third parties.

• The Supplier is not responsible for pecuniary or non-pecuniary damages, expressed in lost benefits or suffered damages, caused to the User in the process of using or not using the site and concluding sales contracts with the Supplier.

• The Supplier is not responsible for damages from comments, opinions and publications under the products, news and articles on the platform.

• The Supplier is not responsible in case of overcoming the security measures of the technical equipment and the resulting loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.

• The Supplier is not responsible in the event of concluding a sales contract, providing access to information, loss or change of data occurring as a result of false identification of a third party who presents himself as the User, if it can be judged from the circumstances, that this person is the User.

The Supplier is also not responsible for:

• all damages caused to the recipients of the service during the provision of the service, with the exception of damages intentionally caused by employees of the service Supplier;

• if the recipient of the service forgets his personal profile open on a computer or in any other way allows and/or allows his personal profile to be used by third parties who abused his registration;

• The Supplier is not responsible for the subjective perceptions and expectations of the quality and impact of the products offered for sale by the User.

• The Supplier does not owe any compensation or return of paid sums if the User is not satisfied with the product.

• The supplier is not responsible if it turns out that a person who has paid for a product is under 18 years of age or suffers from illnesses that prevent him from understanding the nature and significance of his actions and directing them. If such a person has made a purchase of a product from the website, the Supplier shall not be liable and shall not be liable to refund the amount paid and shall not be liable for any compensation. The responsibility in this case lies with the person who supervises and cares for the person suffering from mental or physical deficiencies or illnesses.

XVII. ALTERNATIVE DISPUTE RESOLUTION

All disputes arising out of or relating to these General Terms and Conditions, including disputes arising out of or relating to their interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the General Terms and Conditions or adapt them to new circumstances, shall be resolved through understanding and mutual concessions.

In the event that an agreement satisfying the parties to the dispute cannot be reached, and in accordance with Article 181n, paragraph 4 of the Law on Consumer Protection, you can use the following electronic link to the CCP or the platform for online dispute resolution (platform for ODR) within the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Alternative dispute resolution (ADR) between consumers and merchants is an out-of-court conciliation proceeding on a voluntary basis.

General conciliation commissions assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.

XVIII. RESCUE CLAUSE

The fact that a separate provision of these General Terms and Conditions is or may be declared illegal, invalid or unenforceable does not lead to the illegality, invalidity or unenforceability of the remaining provisions of the General Terms and Conditions. The invalid clause will be superseded by the mandatory rules of law or established practice.

XIX. TERMINATION

Apart from the cases provided for in these General Terms and Conditions, the contract between the parties is also terminated upon the occurrence of any of the following circumstances:

(a) the Owner's termination of operation or cessation of maintenance of the Website;

(b) mutual consent of the parties to the termination;

XX. UNILATERAL TERMINATION

The Supplier reserves the right to suspend or terminate the User's ability to use the Site at any time, for a specific reason or in the absence of such. The Supplier can block his access to the Page and in case of:

(a) violation of these General Terms and Conditions, legislation in the Republic of Bulgaria, generally accepted moral norms or generally accepted rules and practice in electronic commerce;

(b) if it is unable to authenticate or identify the information provided by the User or

(c) considers that as a result of the User's actions, financial losses or legal liability may arise for the User, for the Supplier's customers or for its organization.

In the event that your account is deactivated or deleted, your only option is to request reinstatement of your account by contacting the Supplier.

XXI. APPLICABLE LAW

The provisions of the current legislation of the Republic of Bulgaria apply to all matters not settled by these General Terms and Conditions. Any disputes arising between the Owner and the User will be resolved by mutual agreement or if this is impossible, the disputes will be resolved before the competent court in the city of Sofia.

Please note that your personal data will be collected and stored in accordance with the legislation of the European Union, GDPR and the Republic of Bulgaria. Regarding your user rights, the legislation of the Republic of Bulgaria will apply. In case this fact is unacceptable to you, please do not use the website.

XXII. CHANGES TO TERMS AND CONDITIONS

When making changes to the General Terms and Conditions, the Supplier brings them to the attention of the Users by publishing them on the Supplier's Website.

If the user does not state that he rejects the changes, he is considered to be bound by them. An unregistered user expresses his disagreement with the change of these General Terms and Conditions by ceasing the use of the services for unregistered users according to these general terms and conditions provided through the website.